1. Introduction
At Urvi Farm, we understand that plans may change. Our Refund & Cancellation Policy is designed to be fair to both our guests and our operations while ensuring transparency throughout the booking process.
1. Booking Confirmation
- A booking is confirmed only upon receipt of the agreed advance payment.
- Once confirmed, the selected dates are reserved exclusively for your stay or event and are removed from our booking inventory
2. Guest Cancellation
If a guest wishes to cancel a confirmed booking, the following policy shall apply.
- More than 14 Days Before Check-in
- Cancellation requests received 14 days or more before the scheduled check-in date may be eligible for a refund if there is any other bookings that will replace the cancelled booking, It is subject to management approval.
- Administrative charges or payment gateway fees, if applicable, may be deducted.
- Within 14 Days of Check-in
- Cancellations made within 14 days of the scheduled check-in are generally non-refundable, as the dates have been reserved exclusively for the guest.
- No-Show
Failure to arrive on the scheduled check-in date without prior communication will be treated as a No-Show, and no refund shall be applicable
- More than 14 Days Before Check-in
3. Date Change / Rescheduling
- Requests to change booking dates are subject to availability.
- Rescheduling requests should ideally be made at least 14 days prior to the scheduled check-in. If dates are changed within 14 days then the booking amount is non refundable.
- Any change in dates may result in revised pricing based on seasonal tariffs or availability
4. Cancellation by Urvi Farm
In the unlikely event that Urvi Farm is unable to honour a confirmed booking due to unforeseen circumstances, guests will be offered either:
- An alternative available date, or
- A full refund of the amount paid.
5. Force Majeure
Urvi Farm shall not be held liable for cancellations or interruptions caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Pandemics
- Civil disturbances
- Extreme weather conditions
- Utility failures
Where feasible, we will work with guests to provide alternative dates.
6. Refund Processing
Where a refund is approved:
- Refunds shall be processed using the original mode of payment wherever possible.
- Refunds are typically processed within 7 to 10 business days, subject to banking and payment gateway timelines.
7. Refundable Security Deposit
Where applicable, the refundable security deposit shall be returned after check-out, subject to a satisfactory inspection of the property and compliance with the Guest Guidelines.
Any applicable deductions shall be communicated to the guest.
8. Contact Information
For any questions regarding these Terms & Conditions, please contact Urvi Farm through the details provided on the website.